An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs by using tools to problem trouble-shoot non-routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisation’s productivity.
Within Infrastructure Technician we investigate where threats can come from, how threats can be mitigated, and why cyber security matters. We will be explaining why information and cyber security is important to business and society by applying basic security concepts to develop security requirements including attack techniques and common sources of threat.
An Infrastructure Technician typically works as part of a team, in which they have responsibility for some of the straightforward elements of IT support. They normally report to an IT Manager or Helpdesk Team Leader.
The duration of this apprenticeship is typically 12 months to Gateway, with a three-month window for the End Point Assessment (EPA).
5 GCSEs (including English and Maths) at grades A-C (4-9).
This leads to a Level 3 Advanced Apprenticeship qualification.
Networking and Architecture
Mobile and Operating Systems
Coding and Logic
A portfolio of work
A final project
An employer reference
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