INFRASTRUCTURE TECHNICIAN

Overview

An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs by using tools to problem trouble-shoot non-routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisation’s productivity.

Within Infrastructure Technician we investigate where threats can come from, how threats can be mitigated, and why cyber security matters. We will be explaining why information and cyber security is important to business and society by applying basic security concepts to develop security requirements including attack techniques and common sources of threat.

An Infrastructure Technician typically works as part of a team, in which they have responsibility for some of the straightforward elements of IT support. They normally report to an IT Manager or Helpdesk Team Leader.

Attendance

Full time, with block release for inductions and training.

Duration

The duration of this apprenticeship is typically 12 months to Gateway, with a three-month window for the End Point Assessment (EPA).

Funding

Government support is available for all businesses. We also accept Levy payments.
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Entry requirements

5 GCSEs (including English and Maths) at grades A-C (4-9).

Qualification

This leads to a Level 3 Advanced Apprenticeship qualification.

ASSESSMENT METHODS

N

Networking and Architecture

N

Mobile and Operating Systems

N

Cloud Services

N

Coding and Logic

N

Business Processes

N

A portfolio of work

N

A final project

N

An employer reference

N

An interview

INTERESTED?

Thinking about starting your career as an Infrastructure Technician? Interested in hiring one of our apprentices? Use the form below to ask us any questions you have and we’ll get back to you.